Mechanical Industry Customer Service Professional

4 days ago


White Plains, New York, United States Southern Pride Service, Inc Full time
Job Opportunity

We are seeking a highly skilled Mechanical Industry Customer Service Professional to join our team at Southern Pride Service, Inc. As a key member of our customer service department, you will play a crucial role in ensuring excellent customer experiences and maintaining our stellar reputation.

About the Role

This is an exciting opportunity for a motivated and experienced professional to provide top-notch customer support and services to our valued clients. You will be responsible for providing friendly and efficient customer service, addressing inquiries, scheduling appointments, and coordinating with our HVAC technicians to deliver prompt and reliable solutions.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone and email.
  • Schedule service appointments and dispatch technicians efficiently.
  • Maintain customer records, update databases, and document relevant information.
  • Follow up with customers to ensure satisfaction and address any concerns.
  • Collaborate with the service team to ensure effective communication and timely resolution of customer issues.

Requirements and Qualifications

To be successful in this role, you will need:

  • Previous experience in customer service or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and ability to handle customer complaints with empathy.
  • Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $55,000 per year, based on experience.
  • Comprehensive health, dental, and vision insurance plans for you and your family.
  • Retirement savings plan (401k) with company match.
  • Paid vacation and holidays.
  • Opportunities for growth and professional development.
  • A supportive and friendly work environment in a family-owned company.

About Us

Southern Pride Service, Inc. is a reputable, family-owned residential HVAC company committed to providing exceptional services to homeowners in Southern Maryland. With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service.



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