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Branch Service Representative

2 weeks ago


White Plains, New York, United States Citigroup Inc Full time
Job Description">

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.

Key Responsibilities:

  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  • Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
  • Identify referral opportunities for new products and services based on clients' financial goals
  • Educate clients on digital and self-service opportunities offered by Citi
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
  • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
  • Maintain working knowledge of client accounts as well as new and existing products and services offered
  • Fulfilling clients' necessities while providing an exceptional client experience is expected behavior from all employees
Qualifications

Requirements:

  • Previous relevant experience preferred
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment
Benefits

Citi offers competitive employee benefits, including medical, dental & vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. Paid time off packages include planned time off (vacation), unplanned time off (sick leave), and paid holidays.