Product Operations Coordinator

1 week ago


Duluth, Minnesota, United States LexisNexis Risk Solutions Full time
About LexisNexis Risk Solutions

We are the essential partner in the assessment of risk, providing customers with solutions and decision tools that combine public and industry-specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency.

About Our Team

The Claims Record Unit (CRU) is a division of LexisNexis, which is the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aid in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes.

About The Role

This role requires a conceptual understanding of the procurement of records for insurance purposes. The successful candidate will apply this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records.

Key Responsibilities
  • Process incoming responses from police agencies.
  • Research and review request and police records information from various internal and external databases.
  • Fulfill, edit, and modify requests for police records to ensure compliance with company standards.
  • Perform additional research as required to meet customer expectations and demonstrate ability to meet and exceed established departmental goals.
  • Process incoming and outgoing mail.
Requirements
  • Demonstrate the ability to lift up to 30 lbs.
  • High school diploma required.
  • Availability to work some holidays is mandatory.
  • Experience in Criminal Justice, Insurance Claims, Call Centers, and/or police departments is preferred.
  • Exceptional communication skills are required.
  • Proven ability to learn quickly and thrive in a production-based environment.
  • Proficiency with Windows and MS Office is preferred.
  • Ability to work independently on assigned projects and collaborate effectively in a team environment.
  • Maintain a professional attitude and positive demeanor at all times.


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