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Member Support Specialist I or II

2 months ago

Shelton, Washington, United States Our Community Credit Union Full time
Become a Part of Our Team as a Customer Service Agent

We are excited to announce that we are seeking to fill several full-time roles at Our Community Credit Union for Customer Service Agents. Depending on your qualifications, you may be eligible for either a level I or II position. As a Customer Service Agent, your primary duty will be to deliver outstanding support to Our Community Credit Union members through a variety of communication methods.

Key Qualifications:

  • A willingness to enhance your knowledge
  • Strong listening and empathy skills
  • Ability to solve problems effectively
  • Clear and concise communication abilities

Core Responsibilities:

  • Assist members with their questions and conduct research as needed
  • Handle transactions and suggest appropriate products
  • Provide support to supervisors and management

Essential Requirements:

  • Experience in customer service
  • Background in call center operations
  • Exceptional communication skills
  • Preference for experience in the financial sector

Compensation and Benefits Overview:

  • Attractive hourly wage
  • Comprehensive medical, dental, and vision coverage
  • Employer-funded life and disability insurance
  • 401(k) retirement plan with employer contributions
  • Paid time off and holiday benefits

If you are eager to be part of a vibrant team and advance your career in the financial services sector, consider applying for the Customer Service Agent position at Our Community Credit Union.