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Library Support Specialist

2 months ago

Atlanta, Georgia, United States Georgia State University Full time


Library Support Specialist

Georgia State University

University Library

As a vital component of the Georgia State University community, the University Library is dedicated to providing an engaging and supportive environment for both faculty and students. Our library has welcomed millions of visitors, reflecting our commitment to fostering academic success through extensive resources and innovative services.

Join our dynamic team at the University Library where we are excited about growth and collaboration. We empower our staff to utilize their skills and knowledge to contribute to our mission of excellence.

The University Library is currently seeking a skilled and committed Library Support Specialist.

Why Choose the University Library?

• Flexible work environment

• Comprehensive benefits package, including health, dental, vision, and retirement options

• Collaborative culture that values knowledge sharing

• Opportunities for professional growth and mentorship

• A thriving center within an academic institution

Responsibilities

The University Library is looking for a Library Support Specialist to join our team. This full-time position will encompass a variety of essential functions, including but not limited to:

Key Responsibilities:
  • Provide primary service desk support for daily library operations, including circulation tasks such as checking in and out library materials using the Alma system.
  • Monitor library operations to address issues related to supplies, noise levels, cleanliness, patron behavior, and technology.
  • Document and track facility and technology concerns from initial report to resolution.
  • Compile and share operational statistics with the Library Associate II.
  • Act as the primary on-site expert for circulation services, including procedures, policies, and patron inquiries.
  • Manage campus orders through the procurement system from order placement to delivery.
  • Oversee the campus course materials and reserves collection, serving as the main contact for faculty and departments.
  • Assist Technical Services with special projects, including updating holdings information.
  • Perform additional duties as assigned.
Work Schedule:

This position operates Monday through Friday, with occasional Saturday shifts required.

Benefits Overview:

The University System of Georgia offers a comprehensive benefits package for employees, including healthcare, dental, vision, and retirement plans.

Key Benefits Include:
  • Retirement Options: Employees are eligible for participation in the Teacher Retirement System, which is a defined benefit plan.


Tuition Assistance Program:

Full-time employees enrolled in a degree program may have the opportunity to earn their degrees at no cost.

Note: This job description provides a general overview of the position and is not intended to be an exhaustive list of responsibilities. Duties may change at the discretion of the supervisor.

Qualifications:

Minimum Requirements:
  • High school diploma or GED with three years of experience in library services, customer service, or office administration.
Preferred Qualifications:
  • Recent experience in a college or university library setting.
  • Proficiency in computer use within an office environment.
  • Familiarity with library circulation processes in an automated system.
  • Strong organizational skills with attention to detail.
  • Excellent problem-solving and interpersonal skills.