Clinical Account Manager

4 days ago


Beachwood, Ohio, United States MIM Software Full time
Job Title: Clinical Account Manager

MIM Software is seeking a highly skilled Clinical Account Manager to join our team. As a Clinical Account Manager, you will be responsible for building and maintaining strong relationships with our customers, understanding their current needs, and helping them overcome challenges in their clinical workflow to evolve their use of our products.

Key Responsibilities:
  • Collaborate with customers to identify and solve problems before they happen
  • Develop a deep understanding of departmental processes, MIM products, and various customer roles within their department
  • Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products
  • Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
  • Capture customer feedback and interactions in our CRM
  • Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and contract renewal
  • Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
  • Collect on and perform renewals of our customer's service and maintenance contracts
Requirements:
  • 4+ years of account management or sales experience preferably in a clinical setting
  • A bachelor's degree is preferred
  • Highly competent in a multitude of IT capabilities to support business needs including CRM
  • Strong communication and interpersonal skills to build lasting connections
  • Time management and organizational skills with the ability to multitask
  • Proven ability to navigate hospital institutions
  • Willingness to travel up to 30%
What We Offer:
  • Hybrid work environment so you can work remotely as well as enjoy the office
  • MIM pays 100% of your insurance monthly costs; including medical, dental, vision, disability, and life insurance
  • Each employee received a Health Savings Account (HSA) that fully covers the medical deductible
  • 20 vacation days and 11 paid company holidays, including the time between Christmas and New Year's Day
  • A 401(k) with a 4% match that is 100% vested on day one
  • Annual Bonus Program
  • Up to $8,000 in continued education costs annually
  • Relaxed office setting where jeans are the norm
  • Free snacks and beverages at the office
  • 24-hour access to an in-office fitness center

MIM Software provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.

MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other's perspectives.



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