Senior Software Support Specialist

3 weeks ago


Hampton, Virginia, United States Onpoint Full time

Job Summary

OnPoint, a leading technology and management consulting partner, seeks a skilled Senior Software Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to our clients, ensuring the smooth operation of our software solutions.

Key Responsibilities

  • Provide technical support for knowledge-based services to our clients, primarily supporting the Air Operations Center (AOC), Control and Reporting Center (CRC), and other related systems.
  • Collaborate with our team to identify and resolve technical issues, ensuring minimal downtime and optimal system performance.
  • Develop and maintain technical documentation, ensuring accurate and up-to-date information for our clients and internal teams.
  • Participate in strategic planning to improve organizational direction and focus, using strategic planning tools and techniques.
  • Assist in the creation and maintenance of the annual Operations and Maintenance (O&M) budget, analyzing costs, schedules, and technical performance of our systems.

Requirements

  • Rated operations experience as a USAF 11, 12, 13B or previous 17XX Air Weapons Controller/Air Battle Manager, and/or 13O Multi-Domain Warfare Officer AFSCs (8 years)
  • USAF Headquarters Staff (NAF, MAJCOM, or above) experience working AOC program and funding actions, weapons system capabilities, developments, and initiatives (3 years)
  • Experience with PPBE process and fiscal planning/forecasting for POM (6 years)
  • Financial resource management experience, including budget cycle, execution/spend plan preparation, and program financial baseline analysis experience (3 years)
  • Relevant experience as a project and/or program manager with demonstrated ability to perform as a senior level expert and serve as a senior project lead (4 years)
  • Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) and Adobe Acrobat software

Work Environment

OnPoint exercises a hybrid work environment, meaning that some work can be done remotely, while other work needs to be completed on-premise.

Security Clearance

Top Secret/SCI clearance required.



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