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Client Care Specialist
2 months ago
Position Title: Customer Care Coordinator - Charlotte, NC
Location: Charlotte, NC, USA
Req. ID: Req #27
About Lifeway Mobility:
At Lifeway Mobility, we are committed to enhancing the quality of life for individuals with accessibility needs. As a premier provider of accessibility solutions, we focus on enabling our clients to maintain their independence and comfort in their own homes.
Our Core Values:
We operate as a community that prioritizes our Core Values: Putting People First, Being Accountable, and Doing Well While Doing Good. These principles shape our interactions with customers and guide our operations.
Why Work With Us:
Joining Lifeway Mobility means becoming part of a dedicated workforce that values training, growth, and a comprehensive benefits package. We provide a supportive environment that fosters professional development and personal fulfillment.
Key Responsibilities:
- Lead Outreach: Conduct proactive outreach through calls, emails, and other communication channels to connect with potential clients.
- Qualification: Assess leads to confirm they align with our mobility solutions and collect necessary information to streamline the sales process.
- Appointment Scheduling: Organize and manage appointments for the sales team, ensuring a smooth transition of qualified leads.
- Communication Skills: Effectively articulate the benefits of our mobility solutions to clients, addressing concerns and fostering interest.
- Database Management: Maintain precise records of all interactions in our CRM system, updating lead information as required.
- Follow-up: Implement a structured follow-up strategy to nurture leads and convert prospects into scheduled appointments.
- Collaboration: Collaborate closely with the sales team and local branch to provide relevant information about scheduled appointments.
Qualifications:
- Minimum of two years of experience in a similar role, ideally within a sales or business development context.
- Exceptional communication and interpersonal skills.
- Strong organizational and time-management capabilities.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Ability to work autonomously as well as part of a team.
- Goal-oriented with a focus on achieving and surpassing objectives.
- High school diploma required.
- Capacity to manage phone calls and computer tasks simultaneously.
Work Environment:
The working conditions are typical of an office setting. Employees must be able to operate a computer for the majority of the workday, with appropriate breaks.
At Lifeway Mobility, we prioritize the well-being of our employees. We offer a comprehensive benefits package that includes medical, dental, vision, 401k, employer-paid life insurance, and long-term disability coverage, along with additional voluntary benefits. Our Academy provides initial training and ongoing support, with opportunities for career advancement. Enjoy the benefit of paid holidays and generous PTO. Lifeway Mobility is an Equal Opportunity Employer.
