Information Technology Supervisor
2 weeks ago
Trucent, Inc. stands at the forefront of sustainable fluid recovery and regeneration solutions, empowering manufacturers to enhance operational efficiency through innovative practices. Our dedication to sustainability is reflected in our comprehensive offerings, which include Fluid Separation for Metalworking and Manufacturing, Industrial Fluid Control, Plant Process Optimization, Corn Oil Extraction, and Oil Flow Optimization.
We are in search of a proficient IT Manager to become an integral part of our corporate team, tasked with delivering technical support and overseeing our IT infrastructure. The selected candidate will be pivotal in ensuring the seamless functionality of our systems by addressing technical challenges, assisting users with IT-related inquiries, and enhancing the overall productivity of our IT environment.
Key Responsibilities
- Oversee and maintain company applications and systems, including PCs, laptops, Windows, printers, storage, network, VPN, and Office 365.
- Supervise and support all authorized software applications.
- Ensure computer systems are consistently updated with the latest operating system and application patches.
- Assist in coordinating adds, moves, and changes within the IT infrastructure.
- Facilitate provisioning and system setup for new employees.
- Utilize remote tools and diagnostic utilities to effectively resolve support requests.
- Perform hands-on repairs at the desktop level when remote tools are inadequate, including hardware repairs and delivery of peripherals.
- Install and configure hardware and software components across various network infrastructure devices.
- Conduct preventative maintenance, including the inspection and cleaning of workstations, printers, and peripherals.
- Manage projects from inception to completion, such as server upgrades.
- Respond to incidents reported via email and phone.
- Engage in other miscellaneous non-recurring special projects on a daily, weekly, and/or monthly basis.
- Execute additional related duties or special projects as required.
- Adhere to all aspects of the Trucent safety program, including hazard communication, PPE requirements, and participation in quarterly safety training.
- Comply with all company policies, procedures, and ethical standards.
Qualifications
Education:
- Bachelor's degree in IT management or a related field.
Experience:
- A minimum of 5 years of experience in a corporate IT environment.
Skills and Abilities:
- Extensive technical knowledge of network and computer hardware, including troubleshooting network connectivity issues, hard drive errors, and printer mapping.
- Ability to assess, evaluate, and recommend new technologies.
- Proficiency in PC & Laptop management and Office 365.
- Networking expertise (VPN/VLAN/SWITCH/Meraki).
- Familiarity with MS Windows OS, MS Exchange, and MS SQL.
- Exceptional written and verbal communication skills.
- Strong project management capabilities with a proven ability to prioritize and manage multiple tasks within tight deadlines.
- Excellent organizational skills, attention to detail, and the ability to effectively multitask.
- Adaptability to shifting priorities and managing several tasks simultaneously within compressed timeframes.
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