Customer Experience Advocate

2 weeks ago


Williamstown, New Jersey, United States American Heritage Federal Credit Union Full time

As a Part-Time Member Experience Advisor with American Heritage Credit Union, you will play a pivotal role in enhancing the overall member experience. Our credit union is committed to providing exceptional service to our members, and we are seeking a dedicated individual to join our team at our Glendora branch.

This position involves proactively engaging existing and prospective members with their financial needs using a consultative approach. You will be responsible for processing account-related requests, including opening basic consumer accounts and performing file maintenance. Additionally, you will process basic consumer loan-related requests, such as signature and credit card loans, and assist members with their specialized financial needs through SmartOffice/VANA technology.

The ideal candidate will possess one to three years of similar or related experience, a high school education or GED, and a strong commitment to customer satisfaction. A part-time position with rotating evening and Saturday hours is required, and FICEP certification is preferred. Notary Public certification within eighteen months of hire date is also necessary.

We offer a competitive salary commensurate with experience, as well as an extensive benefits package, including paid time off, health benefits, 401(k) with a generous escalating company match, and future growth opportunities within the company. Our commitment to employee success is evident in our professional and environmentally friendly work atmosphere.

Join us in our mission to deliver unparalleled customer service and support. We are proud to provide a positive work environment where employees can thrive and grow professionally. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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