Customer Service Team Member

2 weeks ago


Williamstown, New Jersey, United States Thoroughbred Express Full time
Job Overview

Thoroughbred Express Auto Wash, a leading conveyorized car wash in Southern Kentucky, Indiana, and West Virginia, is seeking an energetic and customer-focused individual to join our team as a Customer Service Associate. This on-site role is located in Madison, IN, and offers opportunities for advancement and ongoing training.

About Us

We are the fastest-growing car wash in our region, committed to providing a clean, shiny, and dry car to every customer. Our team is dedicated to delivering exceptional service and ensuring a safe experience for our guests.

Job Responsibilities
  • Provide a positive customer experience by greeting customers warmly, reviewing services, and assisting with payment.
  • Carry out daily duties to ensure effective operation of the car wash facility, working closely with peers and site management.
  • Maintain knowledge of equipment usage to work efficiently in an automated facility.
  • Direct drivers into the entrance or guide them onto tracks.
  • Perform periodic maintenance of washing equipment to keep it in proper working order.
  • Conduct cleaning tasks to maintain a tidy facility and organized workspace.
  • Assist customers with car wash process-related queries.
  • Visual inspect vehicles before sending them into the wash area.
Essential Skills
  • Display a courteous, customer-focused attitude and professional demeanor.
  • Work while standing for extended periods (6+ hours).
  • Lift items of moderate weight (10+ pounds).
  • Maintain work expectations outdoors in all weather conditions.
  • Interact ethically with colleagues and customers.
  • Possess a valid and current driver's license.
  • Demonstrate excellent written and oral communication skills, as well as interpersonal skills.
Benefits

We offer competitive compensation, including a salary range of $25,000 - $35,000 per year, depending on experience and qualifications.

What We Offer

In addition to our competitive salary, we provide opportunities for career growth and development, a dynamic work environment, and a comprehensive benefits package.


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