Scheduling Coordinator
4 weeks ago
About the Role:
The Scheduling Coordinator on the AM Shift will play a critical role in the smooth operation of our Maplewood clinic. This position requires excellent communication skills, both written and verbal, to effectively greet patients, schedule appointments, and manage the daily, weekly, and monthly schedule.
Responsibilities:
- Greet patients by phone or in-person and create a positive, welcoming experience
- Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow
- Register new patients and maintain accurate patient records
- Explain ER protocol/procedures to patients
- Monitor status of lab results prior to day of treatment and follow-up as necessary
- Provide guidance to patients and families on completion of interpreter forms
- Record patient issues/conversations in communication log or chart
- Copy and scan documents into patients' charts; request chart/patient transfers
Qualifications:
- High school diploma or equivalent
- 1-2 years of customer service experience, preferably within an office setting
- Bilingual proficiency in Spanish, Karen, Somali, or Oromo preferred
About Us:
At Community Dental Care, we provide high-quality dental care in a caring, culturally respectful manner. Our team of over 275 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.
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