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IT Support Specialist

2 months ago

Lexington, Kentucky, United States Thinkbyte Consulting Inc. ( E-Verified ) Full time

Position Overview:

We are seeking a dedicated Information Technology Help Desk professional to provide exceptional support in a dynamic environment. The ideal candidate will possess a strong technical background and a commitment to delivering high-quality service.

Key Responsibilities:

  • Utilize your Associate degree in Information Technology or Comp TIA A+ certification alongside a minimum of two years of relevant experience to troubleshoot and resolve technical issues.
  • Demonstrate extensive skills in PC and network troubleshooting within an enterprise setting.

Preferred Qualifications:

  • A minimum of 4 years of experience in an IT support role is preferred, with familiarity in desktop environments and knowledge of ITIL concepts.
  • Possession of certifications such as Help Desk Institute Service Center Analyst (HDI-SCA), Google Developers, or Google IT Professionals is advantageous.
  • Proficient in Microsoft operating systems and Microsoft Office 365, with hands-on troubleshooting experience.
  • Experience with remote network access methodologies, including the administration of remote access systems secured by RSA security products.
  • Ability to troubleshoot various mobile devices and wireless technologies.
  • Additional knowledge in networking, telecommunications, and other communication platforms is beneficial, along with familiarity with data center applications such as job scheduling and monitoring tools.

We look forward to finding a candidate who is eager to contribute to our team and support our clients effectively.