ServiceNow ITSM Specialist
4 days ago
As a ServiceNow ITSM Specialist at Global Channel Management, you will oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
You will demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
Additionally, you will lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
Key Responsibilities:
* Oversee incident and problem management processes
* Demonstrate expertise in ServiceNow platform administration
* Lead and mentor a team of ServiceNow engineers
Requirements:
* 5+ years of experience in ServiceNow development and integrations for ITSM modules
* Prior experience and understanding of ServiceNow issues analysis and fixing for ITSM modules
* Solid understanding of Agile project methodologies and ITIL processes
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ServiceNow ITSM Developer
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