ServiceNow ITSM Lead

2 days ago


Philadelphia, Pennsylvania, United States Global Channel Management Full time
About the Job

Servicenow ITSM is a critical role that requires a strong understanding of ServiceNow development and integrations for the ITSM module.

Key Responsibilities
  • Oversee the incident and problem management processes to ensure timely resolution of issues and identify root causes for continuous improvement.
  • Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
  • Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
  • Work with a solid understanding of Agile project methodologies and ITIL processes.
Requirements
  • Hybrid, 3 days onsite
  • Prior experience and understanding of ServiceNow development and integrations for the ITSM module
  • Experience with ServiceNow issue analysis and fixing for ITSM modules
  • Solid understanding of Agile project methodologies and ITIL processes


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