ServiceNow Product Visionary

4 weeks ago


Philadelphia, Pennsylvania, United States Omni Inclusive Full time
Job Description:

The ServiceNow Product Owner is responsible for defining and communicating the ServiceNow product vision and delivery roadmap. This role requires partnering with ServiceNow product family owners, process owners, and IT leadership to inform the product vision, backlog prioritization, and delivery releases.

The ServiceNow Product Owner is responsible for the product life cycle of the ServiceNow platform, including the conception of new modules, product upgrades, 3rd party integrations, and module replacement when appropriate.

This role also involves leading the implementation and instilling modern software engineering and deployment techniques.

Key Responsibilities:
  • Lead the creation and execution of strategy for tooling with ServiceNow
  • Define roadmap and product capabilities to fill gaps and build tool adoption
  • Liaison between development team and stakeholders for engineering and end-user enablement
  • Translate product features into well-defined requirements in appropriate Epic -> Feature -> User Story format
  • Continuous refinement and management of work across stakeholders and leadership
Requirements:
  • Experience as Product Owner is mandatory
  • Experience in ServiceNow is mandatory
  • Certifications in ServiceNow are required
  • 10+ years of overall experience, with 3+ years' experience in Product Ownership/Project Management
  • Experience with Project Management Platforms (e.g. Jira, Rally)
  • Experience with Agile/SCRUM development methodologies
  • Experience with ServiceNow modules and capabilities, including ITSM, ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM, and Integration HUB
  • Experience with development teams and project requirements
  • Background working within the ITIL and IT Service Management discipline
  • Demonstrated experience designing and re-engineering processes to meet organizational goals, improve efficiency, and reduce risk
  • Able to present and influence all levels of management and executive leadership
  • Demonstrated commitment to continual learning of ServiceNow best practices and standards, including actively participating in the ServiceNow community forums


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