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ServiceNow Architect/Consultant

1 month ago

Philadelphia, Pennsylvania, United States TEKsystems Full time
Job Description

As a ServiceNow Practice Architect at TEKsystems Global Services, you will contribute to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. You will be responsible for ensuring ServiceNow engagements are delivered with the highest quality, on time, and on budget.

Key Responsibilities
  • Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams
  • Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget
  • Work with team leads on resource planning to staff approved projects with resources from the team
  • Provide input to technical resources sourcing strategies
  • Build resource plans that ensure development teams are staffed with skill sets required to deliver new services
  • Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required
  • Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities
  • Effectively lead teams providing appropriate direction and developmental feedback
  • Provide appropriate cost and resource estimates for all applicable phases of planned projects
  • Provide input to practice methodologies, standards and leading practices
  • Drive the practice methodologies, standards and leading practices downwards through the organization
  • Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned
  • Provide sales support in solution phases of sales engagement life cycle
  • Provides project level of effort and cost estimation
Requirements
  • ServiceNow Certified System Administrator required
  • ServiceNow Certified Implementation Specialist required
  • Certified Master Architect or Certified Technical Architect preferred
  • ITIL foundations certification preferred
  • BA or BS degree in a related field, MS preferred
  • Minimum 5 years ServiceNow configuration and development experience
  • Practical, hands-on experience with various versions of the ServiceNow platform is a must
  • Strong Implementation experience on all core modules of the IT Service management product
  • Experience with other ServiceNow products including ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, SPM and SecOps