Retail Store Chocolate Specialist

3 days ago


Concord, New Hampshire, United States Lindt & Sprüngli Full time

Position Purpose

We are seeking a passionate and knowledgeable Chocolate Advisor to join our team at Lindt USA. As a Chocolate Advisor, you will be responsible for delivering exceptional customer service and creating a premium experience for our customers.

Key Responsibilities

Sales

• Consistently contribute to the store's ability to achieve or exceed weekly, monthly, and annual sales plans by providing the highest levels of customer service and demonstrated product knowledge.

• Meet or exceed individual sales goals, such as ADS, conversion, and other key performance indicators.

• Model Lindt standards through everyday activities, including dress code, up-selling, and sales focus.

• Demonstrate personal commitment to achieving store targets by consistently promoting current marketing programs and utilizing company-provided resources.

• Monitor and escalate customer or product issues to management in a timely and professional manner.

Operational Controls

• Take ownership and actively participate in ensuring operational standards and controls are consistently adhered to.

• Maintain store cleanliness and perform store maintenance as directed.

• Comply with all Quality Assurance policies and procedures.

Requirements

• Prior retail experience, preferably in a specialty retail environment.

• Ability to interact positively with customers and take direction effectively.

• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.

• Ability to climb, balance, stoop, kneel, crouch, and reach with arms.

Education

• High School Graduate or equivalent.

Availability

• Must be available to work nights, weekends (Saturday and Sundays), and Holidays.



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