Customer Support Coordinator

1 week ago


Houston, Texas, United States Zurich NA Full time
Job Summary
">Zurich North America is seeking a highly skilled Customer Support Coordinator to join our team in Houston, TX. As a key member of our Global Corporate Assistance (GCA) unit, you will provide top-notch customer support and emergency assistance services to clients worldwide.

The ideal candidate will possess excellent communication skills, a strong problem-solving attitude, and the ability to work effectively in a fast-paced environment. If you are a detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About the Role
">As a Customer Support Coordinator, you will be responsible for coordinating risk mitigation activities that ensure Zurich's clients receive the best possible support while traveling abroad. You will work closely with our Medical and Security teams, Travel Desk, and Leadership team to provide timely and effective solutions to client issues.

Your primary duties will include:
">* Providing telephone support and emergency evacuation services to clients
">* Coordinating the management of each client's travel emergencies, flight cancellations, and delays
">* Monitoring the status of patients and reporting situations to family members and/or fellow travelers
">* Making arrangements for medical evacuations and documenting case management
">* Providing translation services and supporting inbound/outbound SMS communications

Required Skills and Qualifications
">To be successful in this role, you will need:
">* Excellent verbal and written communication skills
">* Experience in customer service or a related field
">* Strong problem-solving skills and attention to detail
">* Ability to work under pressure and multitask
">* Basic knowledge of insurance and assistance services

Preferred Qualifications
">While not required, we prefer candidates with fluency in multiple languages, including Spanish, German, French, Persian, and Farsi. Additionally, experience in healthcare or contact center environments is highly valued.

About Zurich NA
">At Zurich North America, we recognize the diversity of our workforce as an asset. We strive to create an inclusive environment where employees feel valued and empowered to contribute their unique perspectives. Our commitment to diversity and inclusion drives us to exceed our customers' expectations and achieve excellence in all aspects of our business.

We offer a competitive salary range of $55,000 - $65,000 per year, commensurate with experience.

  • Houston, Texas, United States Venti Air Products LLC Full time

    Job Description:We are a dynamic and growing company looking for a Customer Support Coordinator to join our team. The successful candidate will be responsible for providing administrative and customer support to our clients.About the Role:This is an exciting opportunity for someone who enjoys working in a fast-paced environment and has excellent...


  • Houston, Texas, United States GLOBAL PACIFIC SUPPORT Full time

    About the Role:We are seeking an Emergency Vehicle Transport Coordinator to join our team at GLOBAL PACIFIC SUPPORT. In this role, you will be responsible for safely transporting vehicles to their desired locations while providing exceptional customer service.Duties and Responsibilities:Respond promptly to towing requests and safely transport vehicles using...


  • Houston, Texas, United States Brett Campo - State Farm Agent Full time

    We are seeking a Customer Support Professional to join our team at Brett Campo - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional customer service and support to our clients.Job OverviewThis is a flexible remote position that offers the opportunity to work from home on a part-time basis. We anticipate...


  • Houston, Texas, United States SCI Shared Resources LLC Full time

    Job DescriptionThe Customer Service Coordinator role at SCI Shared Resources LLC is a full-time position that requires administrative and clerical support to funeral homes, cemeteries, or crematories. This individual will provide general information on services offered in a polite manner, with the goal of meeting and exceeding customer expectations.


  • Houston, Texas, United States AmeriTech Staffing, Inc. Full time

    Key ResponsibilitiesThe Support Services Coordinator will be responsible for providing administrative support to our team, including performing administrative sales support, using Microsoft Office Suites, and communicating effectively with customers.This individual must be quick-thinking, problem-solving, organized, and detail-oriented, with the ability to...


  • Houston, Texas, United States U.S. Legal Support Full time

    U.S. Legal Support is a leading provider of court reporting and litigation support services.The estimated annual salary for this position is $55,000 - $70,000, depending on experience and qualifications.About the RoleWe are seeking a highly skilled Financial Operations Coordinator to join our team in Houston, Texas. As a key member of our financial...


  • Houston, Texas, United States TD Management Group Inc Full time

    At TD Management Group Inc, we are seeking a highly skilled Senior Support Coordinator to join our team. As an Administrative Assistant/Membership Services Representative, you will be responsible for coordinating introductions, coaching clients, and supporting the matchmaking process. The ideal candidate must have strong communication skills, attention to...


  • Houston, Texas, United States Adaptive Construction Solutions Full time

    Job Description:We are seeking a skilled Executive Support Coordinator to join our team at Adaptive Construction Solutions in Houston, TX. This is a fantastic opportunity for a motivated and organized individual to provide high-level administrative support to our CEO and other executives.The successful candidate will be responsible for managing office...


  • Houston, Texas, United States Corestaff Services Full time

    **Automobile Dealer Support CoordinatorCORESTAFF Services is looking for a highly skilled and motivated individual to fill the role of Automobile Dealer Support Coordinator in our Houston, TX office.Estimated Salary: $17.60 per hourLocation: Houston, TXAbout the RoleAs an Automobile Dealer Support Coordinator, you will be responsible for supporting...


  • Houston, Texas, United States AmeriTech Staffing, Inc. Full time

    Job DescriptionWe are seeking an experienced Customer Service Coordinator to join our team at AmeriTech Staffing, Inc.The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.As a Sales Support Staff Assistant, you will be responsible for providing excellent customer service and administrative support to our...


  • Houston, Texas, United States Servco Pacific Full time

    Job Summary:We are seeking an experienced Customer Service Coordinator to join our team at Servco Pacific. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records.Key Responsibilities:- Provide excellent customer service and resolve customer...


  • Houston, Texas, United States Magneto & Diesel Injector Service Inc Full time

    We are looking for a skilled Customer Warranty Support Representative to handle all aspects of warranty claims, including coordination, documentation, and communication with customers and vendors.Your primary focus will be on ensuring timely and efficient resolution of warranty claims, maintaining accurate records, and delivering exceptional customer...


  • Houston, Texas, United States AtWork Group Full time

    About AtWork Group:We are seeking a highly motivated Customer Service Coordinator to join our team. In this role, you will be responsible for assisting customers with applications and inquiries on vehicle for hire permits, data entry through the use of permitting systems, and providing support with incoming phone calls.About the Role:The ideal candidate will...


  • Houston, Texas, United States EcoShield Pest Solutions Full time

    Customer Service CoordinatorEcoShield Pest Solutions is a growing pest control company that provides comprehensive solutions for pest-free living. We are seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team!The estimated salary for this position is $14 per hour, with opportunities for additional compensation. Our...


  • Houston, Texas, United States The Hunton Group Full time

    Job Overview: Cooling Tower Support SpecialistThe Hunton Group is seeking a skilled Cooling Tower Support Specialist to join our team in Houston, TX. This role involves working closely with the Sales and Operations teams to provide customers with detailed information on their cooling tower service needs.As a Cooling Tower Support Specialist, you will be...


  • Houston, Texas, United States FEDSYNC Full time

    About FedSync:FedSync is a dynamic and innovative company that strives to deliver solutions that meet the needs of our clients. We are committed to providing a supportive and inclusive work environment, and we are seeking talented individuals to join our team.Job Summary:This General Clerks/Secretaries (Levels II & III) role involves working closely with...


  • Houston, Texas, United States U.S. Legal Support Full time

    **About U.S. Legal Support**We are a leading provider of litigation support services, dedicated to delivering exceptional results with a focus on reliability, resilience, and technical expertise.**Job Summary**As a Document Preparation Coordinator, you will play a critical role in our team's success by preparing and processing legal documents for clients....


  • Houston, Texas, United States TJX Companies Full time

    OverviewTJX Companies, a leading off-price apparel and home fashions retailer, is seeking an experienced Customer Experience Coordinator to join its team. As part of our mission to provide exceptional customer service, this role plays a vital part in ensuring our customers have a seamless shopping experience across all 1,000 Marshalls stores.


  • Houston, Texas, United States NIGRO DERMATOLOGY GROUP PA Full time

    Job SummaryNIGRO DERMATOLOGY GROUP PA in Houston is seeking a Customer Service Coordinator to join our front desk team.The successful candidate will be responsible for responding to phone calls, emails, and walk-in inquiries, as well as coordinating appointments and managing patient records.A competitive salary of $55,000 - $70,000 per year, depending on...


  • Houston, Texas, United States Family Dollar Full time

    Join our dynamic team at Family Dollar as a Store Customer Service Coordinator and take advantage of a competitive $12-$15 per hour salary. In this critical role, you will play a vital part in ensuring that our customers receive exceptional service and support throughout their shopping experience.Your responsibilities will include greeting customers warmly,...