Customer Service Manager
2 weeks ago
We are seeking a highly skilled and experienced Assistant Customer Service Manager to join our team at Kroger - Milan. As a key member of our front-end team, you will be responsible for providing exceptional customer service, leading a team of associates, and driving sales growth.
Key Responsibilities- Customer Service: Promote a positive and welcoming environment for customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Team Leadership: Supervise and develop a team of front-end associates, providing guidance, coaching, and feedback to ensure excellent customer service and sales performance.
- Sales Growth: Analyze sales data, identify opportunities, and develop strategies to drive sales growth and increase customer loyalty.
- Inventory Management: Assist with monitoring and controlling inventory levels, ensuring accurate stock counts and minimizing losses.
- Store Operations: Collaborate with store management to maintain a clean, safe, and organized store environment, adhering to company standards and policies.
- Education: High school diploma or equivalent required.
- Experience: 2+ years of retail management experience, preferably in a customer-facing role.
- Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Kroger - Milan offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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