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Customer Service Representative

2 months ago

Ypsilanti, Michigan, United States Manpower Inc Full time

About the Role:

We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Associate. This is a temp-to-hire opportunity that offers a chance to work with a local business in Washtenaw County.

Key Responsibilities:

  • Provide exceptional customer service to clients, visitors, and customers.
  • Address customer inquiries and resolve issues with a friendly and helpful attitude.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of the evolving products and services.
  • Process mail, packages, and orders for shipment.
  • Process warranty returns.
  • Verify returns on items and process refunds or replacements on orders.

Requirements:

  • Ability to navigate Google Suite and Microsoft Office Suite.
  • Previous experience in customer service, sales, or other related fields.
  • Ability to build rapport with clients.
  • USPS, UPS, and FedEx shipping and tracking experience.
  • Excellent written and verbal communication.
  • Experience with correspondence between clients, customers, and staff.
  • Ability to prioritize and multitask.
  • Positive and professional demeanor.

What We Offer:

  • Work Monday-Friday, traditional business hours.
  • Weekly pay and electronic deposit.
  • Access to career exploration tools, resources, full tuition coverage, referral programs, and more.

About ManpowerGroup:

ManpowerGroup is a leading global workforce solutions company that helps organizations transform in a fast-changing world of work. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.