General Manager

4 days ago

Nashville, Tennessee, United States Walker Bowen Talent Partners Full time
Job Description

Our client partner is seeking a highly skilled and experienced General Manager to join their Nashville team in the home healthcare space. This dynamic leader will be responsible for driving the overall performance of the Branch, encompassing culture, revenue, profitability, performance, expenditures, and staffing.

The Role

Reporting to the Group Vice President, the General Manager (GM) will lead, direct, and manage each role in the office to ensure business development, revenue and profit growth, operational efficiency, financial stability, and compliance with franchise standards. This multifaceted role requires the GM to take extreme ownership of all aspects of the location, playing a pivotal role in its development and success.

Key Responsibilities
  • Lead the business with our 13 fundamentals and Growth Mindset to drive organizational success.
  • Foster the mindsets and actions of the fundamentals within the team to enhance business performance.
  • Drive top-line sales growth and Owners' Discretionary Profit (ODP), meeting monthly and annual performance goals.
  • Ensure daily sales activities and expense control to achieve profitability targets.
  • Conduct monthly 1:1s with all Key Players ensuring pipelines are full in sales and CP acquisition and that excellence is happening in Staffing and Quality Assurance.
  • Work closely with the Group VP, VP of Finance and VP of HR to determine improvement opportunities for operational effectiveness and efficiency.
  • Focus on being remarkable to Care Professionals, enhancing their experience and retention through regular interactions, office events, and recognition.
  • Ensure all business functions meet or exceed performance objectives by monitoring and managing team performance against key metrics and processes.
  • Possess comprehensive knowledge of all business functions and key processes to drive performance.
  • Build and develop the administrative team by recruiting, hiring, training, coaching, and developing top talent to ensure business success.
  • Manage Key Player activities, implement changes to achieve office goals, address performance issues, and set future targets.
  • Maintain positive relationships with community referral sources to enhance business performance.
  • Ensure compliance with all company policies, procedures, and business ethics codes, communicating them effectively to all employees.
  • Conduct weekly team meetings to review revenue, business performance, key metrics, and manage overall performance.
Requirements
  • Bachelor's Degree in business-related field or commensurate experience.
  • 10+ years' experience with business management skills, including P&L responsibility (End to End responsibilities within the Branch for Marketing, Sales, Operations, Distribution, Budgeting, Forecasting, etc.).
  • Proven results as a sales-minded leader, motivated by profitable YoY sales and profit growth.
  • Able to build strong relationships, based on a consultative approach.
  • Demonstrated success in team leadership, and getting work done effectively through teams.
  • Comfortable in a fast-paced environment, requiring the ability to shift gears at any moment in the day.
  • Organized and works with a sense of urgency.
  • Willing to implement and follow standard processes and procedures.
Knowledge, Skills, and Abilities
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
  • Must have the ability to establish good working relationships with Key Players, Care Professionals, Referral Sources, and Clients.
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound-judgment and good decision-making.
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
  • Must have the ability to present a professional appearance and demeanor.
  • Must have computer skills and be proficient in Word and Excel.

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