General Manager Trainee

3 days ago

Nashville, Tennessee, United States Nelson Fitness 1440 Llc Full time
Job Title: General Manager Trainee

We are seeking a highly motivated and experienced General Manager Trainee to join our team at Nelson Fitness 1440 LLC. As a General Manager Trainee, you will be responsible for leading and managing a team of staff, ensuring excellent customer service, and driving business growth.

Key Responsibilities:
  • Client Relations and Member Retention: Set the tone for staff interactions to maximize member acquisition and retention, handle member relations transactions, and maintain accurate CRM/CMS records.
  • Community Relations: Build community partnerships and engage in charity sponsorships and fundraisers.
  • Corporate and Club Policy: Ensure consistent implementation of corporate policies and develop and enforce club-level policies.
  • Staffing: Identify team strengths and opportunities for staffing solutions, recruit and hire staff, and train staff on policies and procedures.
  • Sales and Marketing: Manage lead distribution, follow-up, and conversion, and oversee social media management and internal/external marketing efforts.
  • Operations: Ensure cost-effective and timely execution of business functions, control inventory, and manage vendor relationships.
Requirements:
  • Leadership Skills: Demonstrated experience in leading and managing a team, with a focus on developing and mentoring staff.
  • Customer Service Excellence: Proven ability to provide exceptional customer service and handle member relations effectively.
  • Strong Communication: Excellent verbal and written communication skills, ensuring clear and prompt information flow between all levels of the organization.
  • Organizational Skills: Highly organized with the ability to manage multiple tasks and priorities effectively.
  • Business Acumen: Understanding of financial management, including budgeting, expense control, and financial reporting.
  • Sales and Marketing Experience: Experience in sales, marketing, and lead generation, with a track record of achieving sales targets.
  • Problem-Solving Abilities: Strong problem-solving skills, with the ability to address and resolve issues promptly and efficiently.
  • Operational Management: Experience in managing operations, including inventory control, vendor management, and facility maintenance.
  • Technical Proficiency: Familiarity with CRM/CMS systems and basic office software.
  • Fitness Industry Knowledge: Knowledge of the fitness industry and trends, with a passion for health and wellness.
  • Team Player: Ability to work collaboratively with team members, fostering a positive and productive work environment.
  • Professionalism: High level of professionalism, integrity, and confidentiality.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends as needed.
  • Education: Bachelor's degree in business management, sports management, or a related field is preferred.
  • Certifications: CPT certification or exercise science degree required.
  • Bilingual: Spanish speaking is a major plus.
  • Experience: Minimum of 3-5 years of experience in a leadership role within the fitness or hospitality industry.

We are looking for a highly motivated and experienced General Manager Trainee to join our team at Nelson Fitness 1440 LLC. If you are a team player with excellent leadership skills and a passion for health and wellness, we encourage you to apply for this exciting opportunity.

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