IT Support Supervisor
3 weeks ago
We are seeking a skilled IT Support Supervisor to join our team at B&L PC Solutions Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
• Initial triage on all inbound support calls
• Answering incoming calls and responding to incoming tickets
• Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
• Dispatching tickets that are not able to be handled remotely to our on-site technicians
• Verifying that backups are functioning properly both on-site and off-site for clients
• Confirming that client's are satisfied with the products and services that are being provided to them
Requirements:
• 2 years of experience in IT Help Desk / Support
• High school graduate or Associates Degree
• Ability to work well in a team environment
• Strong communication and problem-solving skills
Benefits:
• Competitive salary
• Health insurance
• 401(k) matching
• We offer a dynamic and supportive work environment with opportunities for growth and development.
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