IT Support Supervisor

3 weeks ago


Hauppauge, New York, United States B&L PC Solutions Inc Full time
Job Summary:

We are seeking a skilled IT Support Supervisor to join our team at B&L PC Solutions Inc. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

• Initial triage on all inbound support calls

• Answering incoming calls and responding to incoming tickets

• Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly

• Dispatching tickets that are not able to be handled remotely to our on-site technicians

• Verifying that backups are functioning properly both on-site and off-site for clients

• Confirming that client's are satisfied with the products and services that are being provided to them

Requirements:

• 2 years of experience in IT Help Desk / Support

• High school graduate or Associates Degree

• Ability to work well in a team environment

• Strong communication and problem-solving skills

Benefits:

• Competitive salary

• Health insurance

• 401(k) matching

• We offer a dynamic and supportive work environment with opportunities for growth and development.
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