Contact Center Supervisor
4 weeks ago
Job Summary:
We are seeking a highly skilled Contact Center Supervisor to lead our team of representatives and ensure exceptional member experiences. The ideal candidate will have a strong background in customer service, leadership, and communication.
Key Responsibilities:
- Lead a team of representatives to achieve sales, service, and performance goals
- Coach and performance manage team members as needed
- Monitor interactions to assess staff performance and provide feedback
- Ensure effective Contact Center coverage and service levels are maintained
- Answer member calls, chats, and emails, and provide requested information
- Collaborate with other leaders to support team members and address member issues
Requirements:
- Associate's degree or four years of directly related experience required
- Minimum three years banking or related contact center experience, including one year in a senior or supervisory role required
- Strong oral/written communication, interpersonal, analytical, multitasking, internet, and problem-solving skills required
Benefits:
- Paid time off for vacation, personal days, and holidays
- Fully-funded pension plan
- 401(k) company contribution
- Teachers pays 100% of Dental & Vision premium
- Tuition reimbursement is offered to full-time employees
Salary: The good faith range for this position is $35.00 an hour.
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