Customer Experience Manager, Stoneridge Mall
5 days ago
About Us
At Premium Brands Services, LLC, we empower women to lead their lives with confidence and style. As a leading fashion retailer, our brand embodies the spirit of American women who inspire and motivate others. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions.
We're committed to providing women with everything they need to feel inspired and motivated. Discover a culture centered on empowering employees, with access to industry leaders and tools for skill expansion and personal growth. We offer opportunities and benefits to make life better in and outside of work.
About the Role
In this key leadership position, you'll be a crucial member of the team supporting and modeling exceptional customer experiences. Your focus is on delivering personalized interactions and guiding colleagues to achieve excellence. With a direct impact on both customer and associate experiences, you'll collaborate with the Store Manager to become an expert on store functions and be prepared to step in as manager when needed.
The Impact You Can Have
- Represent the brand and model personalized customer experience behaviors.
- Assist store leaders with onboarding and developing a highly engaged team.
- Support an inclusive store environment where everyone feels welcome and engaged.
- Uphold the highest visual and operational standards while focusing on the customer.
- Use tools to drive a customer-focused team environment and profitable business.
- Provide in-the-moment feedback and coaching to help each associate bring their best to customer interactions.
- Build productive relationships by sharing ideas and supporting the team.
- Utilize technology to stay informed on company priorities and promotions, and provide customers with a seamless omnichannel shopping experience.
- Be prepared to seamlessly step into the role of manager when needed.
You'll Bring
- 6-months of retail sales experience (preferred)
- Management experience (preferred)
- Proficiency in technology and ability to operate a point-of-sale system
- Pleasure in communicating and coaching
- Flexible availability, including evenings, weekends, and holidays
- Ability to take initiative in making thoughtful decisions
- Able to organize, delegate, and prioritize assignments to meet deadlines
Benefits
- Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus potential discounts at other KnitWell Group brands
- Support for your individual development and opportunity for growth within our family of brands
- A culture of giving back – opportunities to support local communities through philanthropic partnerships
- 401(k)
Estimated Salary Range: $55,000 - $65,000 per year, depending on experience.
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