Senior Technical Support Engineer, Advertising Solutions

2 weeks ago


Seattle, Washington, United States Amazon Full time

Join Amazon's Dynamic Advertising Team

Amazon is at the forefront of the advertising industry, and our Demand Side Platform (DSP) is rapidly gaining traction among leading advertisers globally. Our mission is to position Amazon's DSP as the premier choice for E-commerce advertising across the globe.

Role Overview

As a vital member of our team, you will provide exceptional support to DSP clients, utilizing a diverse range of technologies and platforms to deliver tailored solutions that meet their unique needs while leveraging our extensive e-commerce knowledge.

Key Responsibilities

  • Quickly adapt to new challenges and manage multiple tasks effectively.
  • Collaborate with various teams to resolve issues impacting customers and facilitate discussions to troubleshoot problems.
  • Drive root cause analysis and pursue all avenues to ensure customer issues are resolved efficiently.
  • Deliver high-quality Support Engineering, showcasing a proven track record of success.

Daily Activities

Your day will involve monitoring support queues for incoming tickets, resolving 3-5 issues daily, and dedicating 1-2 hours to project work. This includes developing tools, refining standard operating procedures, and collaborating with partner development teams to troubleshoot and update customers on the status of fixes.

About Our Team

The Amazon DSP Support Engineering team is dedicated to assisting our enterprise advertising clients, including agencies and direct advertisers, by tackling complex technical challenges.

Candidate Profile

The Support Engineer will be responsible for the technical troubleshooting and resolution of all customer-related issues concerning the Demand Side Platform (DSP), including user interface, reporting, targeting, and delivery challenges. Strong technical skills and the ability to quickly learn new systems are essential.

Basic Qualifications

  • 3+ years of experience in software development or technical support.
  • Proficiency in scripting with modern programming languages.
  • Experience in troubleshooting and debugging technical systems.
  • Familiarity with agile/scrum or similar collaborative workflows.
  • Ability to document findings and troubleshoot effectively.

Preferred Qualifications

  • Knowledge of distributed and enterprise applications.
  • Familiarity with UNIX/Linux operating systems.
  • Experience in analyzing and troubleshooting RESTful web API calls.

Commitment to Diversity

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Compensation

Our compensation reflects the labor market across various US geographic regions. The base pay for this position varies based on market location and may differ depending on job-related knowledge, skills, and experience. Amazon offers a comprehensive compensation package that may include equity, sign-on bonuses, and a full range of medical, financial, and other benefits.



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