Operations Director

1 week ago


Glendale, California, United States MV Transportation Full time
Job Title: Operations Manager

At MV Transportation, we are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for providing support, leadership, and direction to assigned operating locations to ensure the delivery of annual business plans.

Key Responsibilities:
  • Manage on-time performance and driver availability to ensure seamless transportation services.
  • Effectively manage all call center functions to provide exceptional customer service.
  • Develop and maintain strong relationships with customers through direct contact and outreach programs.
  • Select, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Communicate effectively with location staff and support team members to ensure seamless operations.
  • Assist in overseeing safety and training programs to ensure compliance with company, contract, and regulatory requirements.
  • Contribute to maintaining a safe and healthy work environment.
  • Maintain client contact to meet or exceed expectations.
  • Assist with conducting periodic departmental audits to ensure compliance with company policies and procedures.
  • Review key operational metrics on a daily, weekly, and monthly basis to identify areas for improvement.
Requirements:
  • 1-3 years of management experience in a similar sized fixed route/paratransit environment.
  • Experience in scheduling and personnel management, as well as training.
  • Strong written and verbal communication skills.
  • Knowledge of contractual obligations and company policies.
  • Trapeze experience preferred.
  • Ability to work independently in a fast-paced environment.
  • Valid Class B commercial driver's license with appropriate endorsements.

Starting salary range: $76,000 - $84,500

MV Transportation is an equal opportunity employer and welcomes applications from diverse candidates.



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