Automotive Service Advisor
2 weeks ago
About Asbury Automotive Group
Arapahoe Hyundai is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners.
Our Culture
Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer. We work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.
Service Advisor Role
The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to present and sell needed products and services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
Key Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications
- Generate and provide customers with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI
- Strictly follow the manufacturer's warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
- Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers' vehicle and property
Requirements
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background and drug test)
Additional Information
- Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.
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