Front Office Team Lead
3 days ago
We are seeking a highly motivated and experienced individual to join our Front Desk team as Front Office Supervisor. The successful candidate will have a proven track record of providing exceptional customer service, leading by example, and responding in a professional and courteous manner to guests and team members.
Key Responsibilities- Provide exceptional customer service by being engaging and taking sincere interest in guests
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and "wow" guests through recovery when things aren't quite right
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Work closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Maintain the Sundries shop, keeping up with inventory and ordering as necessary
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Must be available to work a flexible schedule to include nights, weekends, and holidays
- High school diploma or equivalent
- Previous hotel or resort experience preferred
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
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Front Office Supervisor
6 days ago
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Front Office Manager
3 weeks ago
Manchester Center, Vermont, United States Kimpton Hotel Full timeAbout the RoleWe're seeking a highly skilled and experienced Front Office Supervisor to lead our Front Office operations and provide exceptional guest service. As a key member of our team, you will be responsible for ensuring a seamless and memorable experience for our guests.Key ResponsibilitiesLead all aspects of Front Office operations, including guest...
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Front Office Coordinator
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Front Office Coordinator
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Front Office Coordinator
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Full Time Front Desk Representative
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Security Officer
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Security Officer
1 day ago
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Security Officer
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Senior Culinary Team Member
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