Customer Service Representative
4 weeks ago
At OneTouch Direct, we're not your typical Call Center. Founded in 1998, we've grown into a leading provider of contact center solutions. We work with Fortune 500 companies, delivering top-notch products and services. Our team is a seamless extension of our clients, with a culture that sets us apart.
Job SummaryWe're seeking a skilled Customer Service Representative to handle inbound calls for AT&T FirstNet first responders. As a key member of our team, you'll provide exceptional customer care, resolving issues and delivering a great experience.
Key Responsibilities- Provide inbound customer service for a leading mobile company.
- Resolve issues and consistently deliver a great customer experience.
- Ensure customer satisfaction by handling complaints and inquiries.
- Determine the most effective ways to answer client or customer questions.
- Evaluate and escalate queries and concerns when necessary.
- Excellent communication and written skills.
- Professional telephone etiquette.
- A passion for resolving issues and creating a great customer experience.
- Ability to handle high-stress situations and escalated issues.
- 1-2 years retail or customer service/call center experience is an asset.
- Knowledge of Mobility and Data products is an asset.
- Full-Time Hours: 40 hours per week schedule, with overtime opportunities.
- GREAT Earning Opportunities: Competitive hourly pay PLUS monthly bonus opportunities.
- Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking.
- Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment.
- Benefits: Health Care Plan (Medical, Dental & Vision).
- Growth: Opportunity for professional advancement as we grow.
- Culture: Diverse & Inclusive welcoming culture with Employee Resource Groups.
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Customer Service Representative
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Tampa, Florida, United States Dynasty Building Solutions LLC Full time{"title": "Customer Service Representative", "description": "Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Dynasty Building Solutions LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer...
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Customer Service Representative
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