Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for creating a positive customer experience by ensuring accurate transactions and/or orders. You will record information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
Key Responsibilities
- Meet customers' needs, solve problems independently, and recognize when to escalate to a manager.
- Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Build emotional connections through meaningful and empathetic interactions with customers.
- Provide customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provide the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Requirements
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
About Us
At Ingka External, we are committed to making a better everyday life for the many people. We offer a fun and inclusive work environment, generous paid time off, holiday and sick time, and a range of benefits and perks to help our co-workers maintain work and life balance, be well and plan for their future.
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