Network Systems Engineer

1 month ago

Eau Claire, Wisconsin, United States WIN Technology Full time
Network Systems Technician

WIN Technology is seeking a highly skilled Network Systems Technician to join our team. As a key member of our Network Management Department, you will play a critical role in ensuring the maximum possible service availability and optimizing performance of our networks, servers, data center, and internet services.

Key Responsibilities:
  • Maintain and administer enterprise-grade routers, switches, SONET/DWDM/IP equipment, and Linux/Windows servers.
  • Use internal monitoring systems to diagnose and troubleshoot network and server problems, manage and resolve support tickets, and provide prompt notification to customers on outages and troubleshooting.
  • Perform scheduled maintenance, upgrades, and troubleshooting of enterprise-quality networking equipment, and relay prompt notifications to customers regarding maintenance events.
  • Follow all documented processes and procedures, provide support for email, DHCP, Authentication, DNS issues, turn-up, and troubleshooting for new circuits, ensure backups are set up and completed properly, and log all checks and troubleshooting activity and repair any issues found.
  • Provide engineering and configuration services for core and customer equipment, as well as security checks and updates to ensure the network and devices remain secure.
  • Complete video channel turn-up, testing, and repair, and perform any additional job-related duties needed to help drive our vision, fulfill our mission, and provide our members with industry-leading customer service.
Requirements:
  • Possess, at minimum, an Associate's Degree or (3) years' related experience.
  • Provide superior customer service skills in a responsive and professional manner.
  • Working knowledge of Windows Server, Linux Server, and Virtualization Technologies.
  • Ability to type 40 words per minute, diligence, and attention to detail, excellent interpersonal communication skills, and strong technical troubleshooting skills.
  • Possess the ability to successfully manage multiple projects and priorities concurrently.
  • Knowledge of WAN and LAN technologies.
Preferred Technical Skills:
  • CompTIA A+/Network+/Linux+/Security+ certifications, Cisco CCNA certifications, MEF Certification are a plus.
  • Linux, SMTP experience are a plus.
What We Offer:
  • A well-balanced hybrid approach to togetherness, allowing employees to work remotely and pursue personal and career growth through development programs, including leadership training, educational reimbursement, and certifications.
  • A diverse and inclusive work environment, embracing a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow.
  • A commitment to community involvement, contributing to a wide variety of organizations, including Special Olympics, Girls Who Code, United Way, and Feed My People.
  • 16 hours of volunteer time off each year, allowing employees to give back to the organizations and causes that matter to them most.

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