Member Service Specialist/Financial Wellbeing Expert

5 days ago


Slidell, Louisiana, United States ST TAMMANY FEDERAL CREDIT UNION Full time

We are seeking a highly skilled Member Service Specialist/Financial Wellbeing Expert to join our team at ST TAMMANY FEDERAL CREDIT UNION.

Job Summary

This role is responsible for delivering exceptional financial wellbeing experiences to our members, assisting with their immediate, short-term, and long-term financial needs and goals through top-notch service and problem-solving skills.

Key Responsibilities
  • Determine the nature of business and provide guidance promptly to assist members face-to-face, by telephone or online.
  • Provide account services in a courteous and professional manner by receiving and processing deposits, withdrawals, check cashing, loan payments, credit card payments, selling credit union checks, cashier's checks, and money orders, as well as opening and closing accounts.
  • Place check orders, reconcile cash drawers, maintain account records, order/debit cards, update PIN numbers, and accept various applications and forms, reviewing them for completeness and distributing them to the appropriate individual/department.
  • Promote Credit Union products and services, participate in promotion programs, protect the integrity and confidentiality of membership, perform transactional duties with high accuracy, and exceed service expectations by creating an unparalleled member experience with every interaction.
Requirements
  • High School Diploma required; degree in Business Administration preferred but not necessary.
  • At least 2+ years of related experience required.
  • Complete all training requirements assigned by management.
Salary and Benefits

The estimated salary for this position is between $45,000-$60,000 per year, depending on qualifications and experience. Additionally, we offer competitive benefits, including health insurance, retirement plans, and paid time off.


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