Senior Network Automation Specialist

2 weeks ago

Phoenix, Arizona, United States Lumen Inc Full time
About Lumen Inc.

Lumen Inc. connects the world, igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. We build a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. We digitally connect the world and shape the future.

The Role

Operate Lumen's Network as a Service (NaaS) implementation in partnership with traditional operations teams and development counterparts. Provide technical direction and resolution of systemic issues related to Lumen's Network as a Service (NaaS) implementation across a broad range of network topologies and applications. Plan, design, and implement scalable local and wide-area network solutions between multiple platforms and protocols. Responsible for system performance, supporting/troubleshooting issues, and coordinating across multiple organizations and teams. Develop tools and utilities to automate deployment, administration, investigation, and monitoring.

This requires a strong understanding of Lumen's Layer 1, Layer 2, & Layer 3 networks and products, a strong understanding of Lumen's Edge Compute implementation, and a strong understanding of software development methodologies. This role will work across the network architecture, engineering, and systems development organizations and teams to ensure alignment to production readiness and operationalization guidance.

Main Responsibilities

  • Subject Matter Expert for network automation platform applications, services, and hosting environments. Focused on core components, supports directly with expertise and escalates to responsible team but remains engaged and learns
  • Collaborative development and driving of new tools, utilities, and capabilities to improve support processes and efficiency. These may include solutions for observability, alerting, production code change management, and more
  • Ensures applications/services are always running effectively, including continuous monitoring and alerting, empowering operations and development to help manage the services efficiently
  • Lean in on automation of deployment pipelines (CI/CD), infrastructure provisioning, and scaling to ensure seamless performance of new deployments
  • Proactive incident management - investigation and resolution of service outages and unplanned downtime; proactive minimization and prevention of incident recurrence.
  • Participates/leads blameless retrospectives after incidents to analyze what went wrong, implement fixes, learn from the experience, and prevent future incidents through knowledge and tooling
  • Documentation for KB/KT/FAQ about the environments. Self-served knowledge on tap so we can 'run it together'.
  • Documentation of standardized operational workflows to ensure adherence to requirements and dissemination best practices for production readiness and operationalization
  • Coach and mentor others in the business processes implemented in the team's applications, services, and workflows to provide resolution to support problems
  • Effectively manage and deliver multiple initiatives in parallel while maintaining ownership of keys areas of responsibility across the organization
  • Indirectly influence the work of others to drive production readiness and operationalization of system and service components
  • Effectively estimate the time it will take to perform tasks and deliver or influence the work to be completed within those timeframes
  • Scale solutions to meet enhanced requirements for growth, new services, or network optimization by applying approved technologies and architectures for enhancements or additions

Estimated Salary Range

$111,480 - $172,100 per year

About Working at Lumen Inc.

Lumen Inc. offers a comprehensive benefits package, including Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more about our benefits by clicking here. (https://centurylinkbenefits.com)

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