Senior Network Operations Specialist
7 days ago
About Lumen
Lumen is a leading global technology company guided by its belief that humanity flourishes when technology propels positive change. Our extensive network infrastructure serves over 60 countries, providing a robust platform for applications and data to drive innovation.
Role Overview
We seek an experienced Senior Network Operations Specialist to join our team in Arizona, working remotely with occasional on-site visits. The successful candidate will be responsible for monitoring and maintaining the Cisco network environment, collaborating with service providers and customer resources to resolve outages and make configuration changes as required.
Main Responsibilities
Tier 1/2 Support:
Provide expert-level support for troubleshooting and customer service.
Network Monitoring:
Proactively monitor the network, applying critical triage procedures to isolate issues efficiently.
Critical Incident Response:
Respond promptly to network outages, alarms, faults, and fraud conditions, driving resolution through effective communication and problem-solving.
Field Support:
Dispatch to customer locations for hands-on troubleshooting of network or voice issues.
Change Management:
Monitor and follow up on network outage and change activity, documenting all modifications made to the network.
Vendor Collaboration:
Interface with vendors to escalate and drive resolution on cases.
Engineering Support:
Engage internal engineering resources to troubleshoot and resolve complex cases.
Process Adherence:
Comply with AZNet processes and procedures.
Knowledge and Skills:
The ideal candidate should possess knowledge of IP subnetting, IP routing, IPSEC tunnels, SD-WAN, VOIP, IPVPN, and VRRP/HSRP. Familiarity with Cisco routers, switches, and desk phones is also essential.
Requirements
Education:
An associate degree or equivalent experience, along with relevant experience in the specific area.
Experience:
At least 2 years of related experience in this field, or equivalent.
Certifications:
CCNA, Net+, or equivalent experience is highly desirable.
Compensation and Benefits
This position offers a competitive salary range of $48,700 - $65,000 annually. As part of our comprehensive benefits package, we provide a range of health, life, and lifestyle benefits to enhance your overall wellbeing. This role is eligible for short-term incentives and sales compensation, and director and VP positions are eligible for long-term incentives. For more information on our benefits, please visit our website.
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