Benefits Navigation Specialist

3 weeks ago


Tulsa, Oklahoma, United States Medefy Health LLC Full time
Job Title: Benefits Navigation Specialist

Job Summary:

Medefy Health LLC is seeking a highly skilled Benefits Navigation Specialist to join our team. As a Benefits Navigation Specialist, you will play a vital role in helping our members navigate the complexities of healthcare benefits. Your primary responsibility will be to provide top-notch support to our members via email, phone, and chat, ensuring they understand and make the most of their benefits.

Key Responsibilities:

  • Provide friendly, timely, and HIPAA-compliant responses to member inquiries via email, phone, or chat.
  • Guide members to low-cost, high-quality doctors and facilities, addressing benefits/claims/pharmacy/healthcare questions.
  • Deliver a seamless, stress-free healthcare experience by addressing member concerns and resolving issues in a timely manner.
  • Collaborate with other Medefy departments to ensure members have a successful healthcare journey.
  • Stay updated with Medefy software platform tools, client health plans, and relevant healthcare information.

Requirements:

  • 1-2 years of experience in healthcare, benefits administration, or related fields.
  • Detail-oriented, adaptable, critical thinker with a genuine desire to enhance patients' healthcare experiences.
  • Effective verbal and written communication skills in English, with proficiency in real-time text-based communication.
  • Proficiency with computers, Microsoft Office, apps, and instant messaging.
  • At least 50 words per minute typing speed.

Preferred Qualifications:

  • Bachelor's degree in human resources or related field.
  • SHRM Certified Professional (SHRM-CP) or HRCI Professional in Human Resources (PHR).
  • 2+ years of experience in health insurance or benefits fields.

What We Offer:

  • Competitive pay and benefits packages.
  • Ample career growth opportunities.
  • A fun, easygoing, but fast-paced environment with a dedicated team.

Ready to Join Us? Apply Now



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