Benefits Navigation Specialist
3 weeks ago
Job Summary:
Medefy Health LLC is seeking a highly skilled Benefits Navigation Specialist to join our team. As a Benefits Navigation Specialist, you will play a vital role in helping our members navigate the complexities of healthcare benefits. Your primary responsibility will be to provide top-notch support to our members via email, phone, and chat, ensuring they understand and make the most of their benefits.
Key Responsibilities:
- Provide friendly, timely, and HIPAA-compliant responses to member inquiries via email, phone, or chat.
- Guide members to low-cost, high-quality doctors and facilities, addressing benefits/claims/pharmacy/healthcare questions.
- Deliver a seamless, stress-free healthcare experience by addressing member concerns and resolving issues in a timely manner.
- Collaborate with other Medefy departments to ensure members have a successful healthcare journey.
- Stay updated with Medefy software platform tools, client health plans, and relevant healthcare information.
Requirements:
- 1-2 years of experience in healthcare, benefits administration, or related fields.
- Detail-oriented, adaptable, critical thinker with a genuine desire to enhance patients' healthcare experiences.
- Effective verbal and written communication skills in English, with proficiency in real-time text-based communication.
- Proficiency with computers, Microsoft Office, apps, and instant messaging.
- At least 50 words per minute typing speed.
Preferred Qualifications:
- Bachelor's degree in human resources or related field.
- SHRM Certified Professional (SHRM-CP) or HRCI Professional in Human Resources (PHR).
- 2+ years of experience in health insurance or benefits fields.
What We Offer:
- Competitive pay and benefits packages.
- Ample career growth opportunities.
- A fun, easygoing, but fast-paced environment with a dedicated team.
Ready to Join Us? Apply Now
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