Community Operations Manager

2 weeks ago


Orlando, Florida, United States Associa Full time
Job Overview

Associa is seeking a dedicated Community Operations Manager (LCAM) to enhance our team. In this pivotal role, you will collaborate with clients and service providers while engaging with various Associa departments. Success in this position requires exceptional customer service abilities and adeptness in managing multiple initiatives.

What We Provide

Associa offers a comprehensive benefits package for our full-time team members, which includes medical, dental, and vision coverage, a 401k plan, disability insurance, and support for wellness and professional development initiatives. We are proud to have been recognized as a Great Place to Work for six consecutive years, with many of our locations receiving accolades as Best and Brightest.

Your Impact

The Community Operations Manager (LCAM) contributes to the growth of the organization by:
  • Serving as the primary point of contact for the Association Board of Directors and homeowners as necessary.
  • Visiting client associations to participate in board meetings, conduct inspections, perform walk-throughs, and attend community events as stipulated in management agreements.
  • Preparing annual disclosure documents, meeting notifications, and financial statement packages for homeowners, ensuring timely distribution in accordance with state regulations or governing documents.
  • Reviewing monthly financial reports and submitting management summaries to the Association Board of Directors.
  • Providing insights and recommendations to the Association Board of Directors and committees regarding significant capital investments needed to uphold community standards and operations.
Qualifications

Essential Qualifications:
  • Possession of a valid FL Community Association Manager License (LCAM) is mandatory.
  • A minimum of 5 years of experience in residential property management.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience in Community Management, customer service, hospitality, or related fields.
  • Strong written communication skills, including grammar, structure, punctuation, and spelling.
  • Expertise in customer service and conflict resolution.
  • Able to collaborate effectively with others in both individual and group settings.
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Effective and professional communication skills via phone, email, and in-person interactions.

Company Overview

With over 300 branch offices throughout North America, Associa is shaping the future of community living for more than 7.5 million residents globally. Our team of over 15,000 professionals leads the industry with unmatched education, expertise, and innovative solutions. For more than 45 years, Associa has delivered positive impacts and significant value to communities.
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