Magical Seasonal Experience Manager
7 days ago
We are seeking a highly motivated and enthusiastic Magical Seasonal Experience Manager to join our team at Cherry Hill Programs Inc. As a key member of our seasonal staff, you will play a crucial role in delivering an unforgettable experience for our guests.
About UsCherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. With a passion for creating unique and memorable experiences, we strive to exceed our guests' expectations and leave a lasting impression.
Responsibilities- Promote a positive and collaborative environment while maintaining our core values and policies
- Assist the Lead Elf (Local Manager) with preparations for the opening day, including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper opening/closing procedures
- Take high-quality photos of families and children with Santa, ensuring everyone looks merry and bright
- Help with Elf recruitment and training, ensuring all team members are ready to embody the spirit of the season
- Jump in to support your fellow Elves whenever needed—whether that's helping with crowd control, photo sessions, or engaging with guests
- Support in creating a magical, Elf-friendly atmosphere, resolving customer issues with holiday cheer
- Ensure proper setup and operation of the Santa Set, keeping everything festive and fun
- Lead by example and reinforce policies and procedures established by senior management
- Troubleshoot technical issues and escalate to IT or Local Management when needed
- Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
- All other duties as assigned
- Strong teamwork and organizational skills, with a love for the holidays
- Ability to provide excellent customer service with a friendly Elf-like attitude
- Team player who can work independently and understands the importance of leadership
- Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
- Ability to process sales transactions and comfortable with cash handling
- Professional attire and good hygiene are a must
- Available to attend mandatory pre-season training
- Flexibility and willingness to work during 'peak' retail hours, such as evenings, weekends, and holidays
- Available to work a minimum of 20 hours a week or as needed
- At least 18 years of age
- Previous retail/assistant manager and photography experience preferred
- Ability to stand for long periods while maintaining a festive demeanor
- Ability to lift and carry equipment up to 10-25 pounds
- Dress Code: Be ready to don your Elf uniform and keep it professional and fun
- A fun, fast-paced, and passionate environment
- Career advancement opportunities
- Flexible schedule
- Referral program
- One free photo package for friends and family per staff member (must be used 2 weeks after the close of each season)
The estimated salary for this position is between $18.25-$19.25 per hour, based on industry standards and location.
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