Magical Seasonal Experience Manager

7 days ago


White Plains, New York, United States Cherry Hill Programs Inc Full time
Job Overview

We are seeking a highly motivated and enthusiastic Magical Seasonal Experience Manager to join our team at Cherry Hill Programs Inc. As a key member of our seasonal staff, you will play a crucial role in delivering an unforgettable experience for our guests.

About Us

Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. With a passion for creating unique and memorable experiences, we strive to exceed our guests' expectations and leave a lasting impression.

Responsibilities
  • Promote a positive and collaborative environment while maintaining our core values and policies
  • Assist the Lead Elf (Local Manager) with preparations for the opening day, including hiring completion, inventories, equipment setup/testing, staff scheduling and training, and learning proper opening/closing procedures
  • Take high-quality photos of families and children with Santa, ensuring everyone looks merry and bright
  • Help with Elf recruitment and training, ensuring all team members are ready to embody the spirit of the season
  • Jump in to support your fellow Elves whenever needed—whether that's helping with crowd control, photo sessions, or engaging with guests
  • Support in creating a magical, Elf-friendly atmosphere, resolving customer issues with holiday cheer
  • Ensure proper setup and operation of the Santa Set, keeping everything festive and fun
  • Lead by example and reinforce policies and procedures established by senior management
  • Troubleshoot technical issues and escalate to IT or Local Management when needed
  • Assist Local Manager with administrative tasks such as inventory, scheduling, training and/or recruiting
  • All other duties as assigned
What We're Looking For
  • Strong teamwork and organizational skills, with a love for the holidays
  • Ability to provide excellent customer service with a friendly Elf-like attitude
  • Team player who can work independently and understands the importance of leadership
  • Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
  • Ability to process sales transactions and comfortable with cash handling
  • Professional attire and good hygiene are a must
  • Available to attend mandatory pre-season training
  • Flexibility and willingness to work during 'peak' retail hours, such as evenings, weekends, and holidays
  • Available to work a minimum of 20 hours a week or as needed
Requirements
  • At least 18 years of age
  • Previous retail/assistant manager and photography experience preferred
  • Ability to stand for long periods while maintaining a festive demeanor
  • Ability to lift and carry equipment up to 10-25 pounds
Benefits
  • Dress Code: Be ready to don your Elf uniform and keep it professional and fun
  • A fun, fast-paced, and passionate environment
  • Career advancement opportunities
  • Flexible schedule
  • Referral program
  • One free photo package for friends and family per staff member (must be used 2 weeks after the close of each season)
Compensation

The estimated salary for this position is between $18.25-$19.25 per hour, based on industry standards and location.



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