California Department Manager
3 weeks ago
Barnes & Noble Education, Inc. is seeking a highly skilled and customer-focused Department Manager to join our team. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operations of our department, providing exceptional customer service, and driving sales growth.
Key Responsibilities- Support all store operations and departments in partnership with the management team.
- Provide direct oversight of one or more departments in the store or for specified operational functions.
- Ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.
- Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager, and the management team.
- Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Utilize analytical skills and knowledge of the campus you support to best manage the day-to-day operations and make decisions.
- Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
- Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
- 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
- High school diploma/GED required.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing, and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem-solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-term and Long-term disability
- Eligibility to participate in a 401(k) (after the completion of 1000 hours worked in a 12-month period)
- Paid Time Off (Vacation, Sick, and Flex Days)
- Commuter Benefits
- Employee Assistance Program
- Employee Discount
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