Access Navigator

2 weeks ago


New Orleans, Louisiana, United States Ochsner Health Full time
Job Summary

We are seeking a highly skilled Access Navigator to join our team at Ochsner Health. As an Access Navigator, you will play a critical role in managing high-end access navigation services for key areas, providing exceptional customer service, and working collaboratively with various departments to meet the needs of patients.

Key Responsibilities
  • Manage and coordinate referrals via online work queues, ensuring timely and efficient processing of patient requests.
  • Provide excellent customer service and access navigation support to patients and providers via web tools, addressing their needs and concerns in a professional and courteous manner.
  • Develop and maintain organized record-keeping systems to facilitate the flow and retrieval of information, ensuring accuracy and compliance with regulatory requirements.
  • Collaborate with clinical departments to meet the needs of patients, ensuring seamless communication and coordination of care.
Requirements
  • High School diploma or equivalent required; Bachelor's degree preferred.
  • 2 years' experience in appointment scheduling, customer service, or related field required.
  • Strong computer skills, including proficiency in Windows-style applications and various software packages specific to the role.
  • Effective verbal and written communication skills, with the ability to present information clearly and professionally.
  • Strong interpersonal skills, with the ability to work collaboratively with various departments and stakeholders.
What We Offer

Ochsner Health is committed to providing a work environment that is inclusive, diverse, and supportive of our employees' growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional growth and advancement.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team as an Access Navigator at Ochsner Health.


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