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Customer Engagement Specialist

2 months ago

Orlando, Florida, United States State Benefits Center Full time
Job Overview

The State Benefits Center is on the lookout for a dedicated and enthusiastic individual to fill the role of Customer Engagement Specialist. In this position, you will play a crucial role in providing potential clients with detailed information regarding various state benefit programs and encouraging them to enroll. Our comprehensive training program, along with continuous support, will empower you to thrive in a vibrant and fulfilling work environment.

Key Responsibilities

  • Conduct outbound calls to prospective clients, delivering information about state benefit programs.
  • Clearly articulate the advantages and eligibility criteria to potential clients.
  • Establish rapport with clients by actively listening to their needs and customizing solutions accordingly.
  • Recognize sales opportunities and adeptly address objections to successfully finalize sales.
  • Maintain precise and comprehensive customer records within the company's CRM system.
  • Consistently meet or surpass sales goals and key performance metrics.
  • Collaborate with colleagues and other departments to enhance customer experience and ensure satisfaction.

Qualifications

  • Demonstrated experience in sales or customer service, ideally within a call center setting.
  • Exceptional communication and interpersonal abilities, with a talent for building relationships over the phone.
  • Strong persuasive skills, capable of overcoming objections and effectively closing sales.
  • Ability to multitask and thrive in a fast-paced environment while maintaining accuracy and professionalism.
  • Familiarity with CRM systems and basic computer applications.
  • Adaptability to evolving processes and procedures.
  • Robust problem-solving skills and the capacity to manage challenging customer interactions.

Work Schedule:

Monday - Friday, 9:00am - 6:00pm.

Compensation:

$45,000 - $75,000 annually (Starting: $850 - $1,500 /week)
$75,000 - $125,000 annually (Experienced)
The salary range mentioned is typical for most individuals. Those with prior call center experience or quick learners may see increased compensation.

Training:

We offer extensive in-office training. The initial week will focus on learning and training alongside your team leader, with ongoing support and training continuing thereafter.