Cybersecurity Business Process Consultant

3 weeks ago


Sterling Heights, Michigan, United States Nightwing Full time
Job Summary:

Nightwing is seeking a highly skilled Cybersecurity Business Process Consultant to join our team. As a key member of our engagement team, you will be responsible for leading IT Service Management (ITSM) Service Catalog and Request Management efforts and workshops. You will collaborate with customers to improve their IT Service Management (ITSM) Service Catalog and Request Management processes using the ServiceNow platform. Your expertise in analyzing and recommending IT Service Management (ITSM) Service Catalog and Request Management strategies based on business priorities will be invaluable to our team.

Responsibilities:

  • Lead IT Service Management (ITSM) Service Catalog and Request Management efforts and workshops
  • Collaborate with customers to improve their IT Service Management (ITSM) Service Catalog and Request Management processes using the ServiceNow platform
  • Manage and communicate IT Service Management (ITSM) Service Catalog and Request Management process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
  • Be a key member of an overall engagement team focused on delivering customer outcomes
  • Guide customers in defining and refining business requirements for functional aspects of the solution
  • Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
  • Contribute towards continuous improvement of leading best practices for IT Service Management (ITSM) Service Catalog and Request Management

Requirements:

  • Must be a US Citizen
  • Must be able to obtain DHS Suitability
  • Must be able to obtain a TS/SCI clearance
  • 10+ years of directly relevant experience
  • 5+ years of ServiceNow IT Service Management (ITSM) Service Catalog and Request Management experience
  • Experience in analyzing and recommending IT Service Management (ITSM) Service Catalog and Request Management strategies based on business priorities
  • Significant consulting experience within complex, global organizations with the ability to influence and consult on IT Service Management (ITSM) Service Catalog and Request Management in an ITIL / ITSM Services environment
  • 5+ years of experience with the ServiceNow platform supporting IT Service Management (ITSM) Service Catalog and Request Management, ITIL, and ITSM process flow development and tuning
  • Experience in defining and deploying future-state IT Service Management (ITSM) Service Catalog and Request Management processes and in identifying solutions from a people, process, and technology perspective
  • Excellent communication and presentation skills
  • Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
  • Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
  • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box
  • Strong documentation and technical writing experience

Desired Skills:

  • Experience with Scaled Agile Framework (SAFe) knowledge and experience
  • Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Education:
Bachelor's degree in Software Engineering, Computer Science, or a related discipline is required. A Master's degree in a related discipline may substitute for two (2) years of experience. A PhD may substitute for four (4) years of experience.

Benefits:
Nightwing offers a competitive salary range of $130,000 - $272,000, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Hired applicants may also be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

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