Watch Officer

1 week ago

Washington, United States SkyePoint Decisions Full time
Job Description

At SkyePoint Decisions, we are seeking a highly motivated and team-oriented individual to fill the role of Watch Officer. As a Watch Officer, you will play a critical role in ensuring the monitoring, tracking, and documentation of Severity Level incidents and the escalation of incidents affecting critical business functions.

Key Responsibilities:
  • Monitor and track service impacting changes in the enterprise infrastructure.
  • Monitor Critical Sites for events or incidents that may adversely affect IRM services at that site.
  • Assist with coordinating IRM responses with other Department Operations Centers during crises and/or emergencies.
  • Provide support to Watch Officers.
  • Monitor network and server performance; assess potential problems with emphasis on designated Critical Sites.
  • Monitor and analyze critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools.
  • Assist with the development and maintenance of standard operation monitoring procedures.
  • Provide in-depth analysis of network performance alerts on the messaging and management networks as well as associated servers and applications.
  • Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events).
  • Preparing, updating, and reporting Situational Awareness to the IT Operations Center Watch Officer.
  • Coordinate with other Department Operations Centers and foreign posts during crises and/or emergencies reporting on health of network services across the enterprise.
Requirements:
  • Must be a U.S. citizen.
  • Currently possess a minimum of an Interim Secret clearance with ability to obtain a Top Secret (TS).
  • Bachelors' Degree and 3+ years working in a technical environment as it relates to IT issues, Associates Degree and 5+ years IT experience or High School Diploma and 12 years IT Experience.
  • Must be able to work a hybrid schedule.
  • Technical background and strong IT skills/knowledge in networking, exchange, or desktop support.
  • Strong understanding of ITIL concepts.
  • Proficient in word processing, spreadsheets, and desktop applications.
  • Strong communication and interpersonal skills.
  • Strong logic and analytical skills.
  • Strong customer service skills and experience.
  • Excellent oral and written communication skills.
  • Proven ability to multi-task, prioritize, and attention to detail in a fast-paced environment.
  • Excellent organizational skills.
  • Basic knowledge of BMC Remedy, System Center Operations Manager (SCOM) or other IT Service Management System.
  • Hold an ITIL and/or technical certification.
What We Can Offer:
  • Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched.
  • Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
  • Flexible Work Environment.
Compensation:

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package.

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate's combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services.

We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve.

Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

SkyePoint Decisions is a participating E-Verify Employer. U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled.

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