Lead Guest Services Representative

2 weeks ago


Villa Ridge, Missouri, United States Pilot Company Full time
Job Summary

Pilot Company is seeking a highly motivated and customer-focused individual to join our team as a Guest Services Shift Leader. As a key member of our operations team, you will be responsible for supervising employees and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and ensuring a positive experience.
  • Team Leadership: Supervise and motivate a team of employees, providing guidance and support to ensure the success of our store.
  • Store Operations: Assist with the management of store operations, including inventory management, cash handling, and maintaining a clean and safe store environment.
  • Problem-Solving: Identify and resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Previous Experience: Previous experience in a retail or customer service role, preferably in a supervisory capacity.
  • Customer Service Skills: Excellent customer service skills, with the ability to remain calm and composed in a fast-paced environment.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to work effectively with employees, customers, and vendors.
  • Flexibility: Ability to work a flexible schedule, including nights, days, weekends, and holidays.
Benefits
  • Fuel Discount: Receive a discount on fuel purchases at our travel centers.
  • Nation-wide Medical Plan: Enjoy comprehensive medical, dental, and vision coverage.
  • 401(k) Plan: Participate in a 401(k) plan with company match.
  • Flexible Schedule: Enjoy a flexible schedule, with opportunities for overtime and advancement.


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