Ticket Sales Representative
2 weeks ago
"I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit." - President John F. Kennedy
The Kennedy Center serves as the nation's cultural hub and a living tribute to President John F. Kennedy.
Situated along the Potomac River in Washington, D.C., the Center showcases performances across diverse genres and is home to esteemed artistic affiliates such as the Washington National Opera and the National Symphony Orchestra.
At the Kennedy Center, we are dedicated to cultivating a sense of belonging and empowerment within our workplace. Our mission is advanced by our dedicated and passionate workforce.
We are privileged to harness their varied perspectives, life experiences, and skills to shape a workplace that is safe, transparent, and nurturing.
The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
Mission Statement:
As the nation's performing arts center and a living memorial to President John F. Kennedy, we lead the arts across America and globally, connecting with artists and inspiring communities through education and engagement.Why Work With Us
Staff discounts on tickets
We prioritize a fun work environment. Check out our staff video highlighting our events.
Job Overview
Compensation:
$24.42/hour as determined by the collective bargaining agreement.
As a Ticket Sales Operator, you will provide friendly, efficient customer service to patrons seeking ticket sales and performance information.
Operators must demonstrate the ability to handle multiple tasks, utilize various software applications, maintain a high speed of service, exhibit patience while interacting with the public, and possess outstanding interpersonal skills.
We seek candidates who thrive in a collaborative environment yet can work independently.Key Responsibilities
Your role will involve managing phone sales transactions, providing general information about all events at the Kennedy Center, efficiently handling a high volume of inbound calls, generating new sales and upsales through these calls, and assisting patrons with accessible ticket requests and discount programs.
Operators must communicate effectively and courteously with customers and colleagues, maintaining a patient and helpful demeanor at all times.
Maintain and update patron data records in the CRM system (Tessitura); assist patrons with account inquiries as needed.Respond promptly to the needs and requests of Kennedy Center management and staff in a professional manner; adhere to all company policies and procedures.
Other duties may be assigned.Key Qualifications
- High school diploma, general education degree, or equivalent experience
- Understanding of customer service principles and practices
- Strong phone handling skills and active listening abilities
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in problem analysis and resolution
- Customer service oriented
- Exceptional verbal and written communication skills
- Candidates must be local or willing to relocate to the DMV area.
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