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Compliance Operations Specialist

2 months ago

New York, New York, United States BetMGM Full time

About Us

We are BetMGM, a leader in transforming the landscape of sports betting and online gaming across the United States. Our collaboration with two industry giants, MGM Resorts International and Entain Group, has allowed us to build a remarkable portfolio of brands, including BetMGM Sportsbook, Borgata online, Party Casino, and Party Poker. Our mission is to innovate and enhance the quality of gaming platforms while fostering a culture where every employee feels valued and empowered to contribute their unique skills.

Recognized as one of Glassdoor's "Best Places to Work", we are committed to creating an inclusive environment that reflects the diverse communities we serve.

Key Responsibilities

  • Conduct thorough investigations of accounts flagged by the internal compliance team, state regulators, or customer complaints.
  • Ensure accurate documentation of all communications within our internal CRM systems, financial transaction records, and any relevant data needed to address compliance issues.
  • Collaborate closely with the Compliance team to gather documentation, audit accounts, and streamline communication processes for timely resolutions with state regulators.
  • Assist in reviewing and disseminating regulatory requirements pertaining to sports wagering across various jurisdictions to relevant departments.
  • Work collaboratively across departments, managing multiple priorities effectively on a daily and weekly basis.
  • Support the development of training and coaching initiatives aimed at minimizing customer complaints.
  • Provide regular updates and reports to the Customer Service department regarding compliance-related matters.
  • Act as a communication link between the Customer Service and Compliance departments to ensure prompt and accurate responses.
  • Undertake additional tasks and projects as directed by the Team Leader, Supervisor, or Manager.

Essential Functions

  • Ability to sit or stand and operate computers and other technological devices for extended periods.

Qualifications

  • Experience in online or land-based casino/sports wagering preferred.
  • Minimum of 3 years in a compliance or quality assurance role preferred.
  • Proven analytical skills with experience in data gathering and analysis.
  • Familiarity with reviewing, researching, and interpreting regulations.
  • Strong organizational abilities.
  • Experience in internal control, internal audit, or compliance is a plus.
  • Ability to thrive under pressure in a fast-paced environment.
  • Capacity to work both independently and as part of a team.
  • High level of initiative and self-motivation.
  • Excellent interpersonal and presentation skills.
  • Professional demeanor, integrity, and reliability.
  • Customer service experience is beneficial.
  • Proficient in Microsoft Office Suite.

Compensation
The hourly salary range for this position is $24.04 to $31.55, influenced by factors such as geography, skills, education, experience, and other qualifications of the successful candidate. This role is also eligible for a performance-based bonus plan.

Gaming Compliance & Licensing Requirements
As an online gaming entity, BetMGM must adhere to state gaming regulations, including licensing obligations. Employees in applicable roles must be licensed by at least one jurisdictional agency, with some positions requiring multiple licenses. Non-compliance with licensing requirements may lead to termination. The licensing process involves comprehensive background checks, including criminal records, financial history, and personal background verification.

About Our Culture
Building BetMGM requires teamwork, effort, and energy, but the rewards of leading this industry are significant. Our focus is guided by four core company pillars:

Believe in Your Game - Embrace the freedom to explore innovative ideas.

Backed by the Best - Our expertise, combined with that of our world-class investors, propels us to new heights.

Do What's Right - We prioritize clarity and integrity in our operations, ensuring we do right by our customers and each other.

Hustle Hard - Our dedication and ambition drive us to create innovative products that set us apart in the industry.

What We Offer
As a valued member of our team, we are dedicated to providing you with the resources and support necessary for your success. Our benefits include Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups, and more.

Salary ranges may vary across markets, and actual pay will be determined based on experience and other job-related factors. This position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer, committed to providing equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We strive to maintain a discrimination-free work environment and foster a culture of inclusivity and equal opportunity for all employees and applicants.

This job description is not an exhaustive list of duties that may be assigned to this position.