Front Desk Coordinator

2 days ago


Coral Gables, Florida, United States Soluna MD Full time
Job Title: Front Desk Coordinator

We are seeking a highly skilled and organized Front Desk Coordinator to join our team at Soluna MD. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.

Key Responsibilities:

  • Provide warm and welcoming greetings to patients, visitors, and staff.
  • Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate department.
  • Schedule and confirm patient appointments, ensuring accurate record-keeping and efficient scheduling.
  • Register new patients, update patient information, and verify insurance details accurately.
  • Collect and process patient co-payments, maintaining accurate records.
  • Maintain a tidy and organized front desk area, ensuring it is stocked with necessary supplies.
  • Coordinate with medical staff to ensure timely patient flow and minimize wait times.
  • Assist in handling patient inquiries and provide exceptional customer service.
  • Retrieve and distribute mail, packages, and faxes promptly.
  • Adhere to HIPAA regulations and maintain patient confidentiality at all times.

Requirements:

  • Previous experience as a front desk receptionist or in a similar customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in using computer systems and electronic medical records (EMR) software.
  • Ability to remain calm and professional in stressful situations.
  • Knowledge of medical terminology and insurance procedures is a plus.
  • Bilingual proficiency (English/Spanish) is highly desirable.


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