Funeral Service Coordinator

2 weeks ago

Rio Rancho, New Mexico, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a skilled and compassionate Funeral Arranger to join our team at Park Lawn Memorial Group, LLC. As a Funeral Arranger, you will be the primary contact for client families, responsible for ensuring that funeral and memorialization services run smoothly and exceed the expectations of our client families and their guests.

Key Responsibilities
  • Meet with client families to listen and assist in arrangements personalized memorial services, under direct supervision of a licensed funeral director.
  • Understand and implement Company provided training to ensure all client families recognize service and merchandise options.
  • Conducts and attends services and visitations on a regular basis.
  • Utilizes systems to review merchandise options, enter contracts, and complete necessary forms, without supervision or assistance.
  • Oversees all employees participating in services, ensuring that each member of the team understands their individual role and is professionally representing the location.
  • Under direction of licensed Funeral Director and/or Embalmer, participates in preparation of the deceased (dressing, applying makeup and casketing).
  • Assists with placing caskets or remains in visitation area, setting up room to comply with client family wishes, including adjusting light fixtures and arrangement of flowers or plants.
  • Directs and ushers families and services attendees to and from the location of the funeral service.
  • Coordinates all service arrangements and details with clergy, other presiding persons, fraternal or military organizations, and others who may participate in conducting the funeral service.
  • Supervises and assists in the transportation of client family to ensure a timely departure and arrival.
  • Arranges and coordinates shipment of deceased to and from other cities and locations.
  • Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files.
  • Acts to improve market share through participation in community events, groups and/or organizations.
  • Receives input and guidance from Funeral Director on services and paperwork.
  • Ensures proper paperwork, including permits and certificates, are timely in accordance with relevant laws and regulations.
  • Answers questions and assist with serving the needs of the client families.
  • Works on-call /first-call, as needed.
  • Identifies and remedies all hazards on grounds.
  • Other duties as assigned.
Requirements
  • Four-year degree or equivalent combination of education, training and experience preferred.
  • Attendance or enrollment in Funeral Director/Mortuary School preferred.
  • At least 1-year experience in funeral arranging.
  • Valid state issued driver's license in good standing and acceptable driving record.
Additional Eligibility Qualifications
  • Able to read, write and speak English fluently. Bilingual is a plus.
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Demonstrated willingness to participate in growing market share through community involvement.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
  • Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
  • Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
  • Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
  • Ability to work independently with little or no supervision.
Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 75 pounds and may be required to lift to 100 pounds.
  • This position may also require power reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or blood borne pathogens. Exposure risk is considered: Low
  • Overtime is sometimes necessary or required.
Travel
  • This position may require up to 10 percent out of area and overnight travel.
  • Travel is primarily local occurring during the business day only.

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