Executive Director of Furniture Operations

5 days ago


Chicago, Illinois, United States Walter E. Smithe Furniture & Design Full time
Job Opportunity

We are seeking a highly skilled and experienced Executive Director of Furniture Operations to lead our Lincoln Park Chicago Showroom.

About Us

  • We are a fourth-generation family-run retail furniture and interior design company with a strong brand presence in the Chicago market.
  • We have a diverse mix of 200+ vendor partners, allowing us to design with inspiration and delight.
  • We are committed to client satisfaction, quality product, and dedicated client service.
  • We offer world-class training, state-of-the-art design tools, a legendary support system, and an unparalleled culture.

About the Role

  • As our Executive Director of Furniture Operations, you will be responsible for driving business growth by coaching your team of designers, utilizing key performance indicators (KPIs) to sharpen performance, managing showroom operations, and ensuring an exceptional client experience.
  • You will lead a team of direct reports, including designers, support managers, trainees, and store display staff, and use data to identify performance issues and implement coaching strategies or process improvements.
  • You will be present in the showroom, constantly interacting with clients to provide the best possible experience, and assist with client service-related issues when necessary.
  • You will identify, recruit, recommend, and interview qualified design applicants, and participate in interviews and provide input.
  • You will assess staff experience and training needs, assign training tasks to strengthen their performance, and ensure that all aspects of the showroom run smoothly.

Requirements

  • You must be available to work weekends, evenings, and some holidays.
  • You must have access to a vehicle and a valid driver's license.
  • You must be able to move through the showroom at a pace that satisfies the needs of our clients.
  • You must have 10+ years of high-end/luxury furniture experience, with 5+ years in management.
  • You must be proficient in Microsoft Office and have experience with sales systems, including Client Relationship Management and Point of Sale.

What We Offer

  • A competitive salary commensurate with experience, including performance-based bonuses.
  • A comprehensive 12-week, paid training program.
  • Access to the most desirable product lines, design tools, and cutting-edge technology.
  • A support team of dedicated client service, distribution center, and delivery professionals.
  • Smithe family members on-site and actively committed to supporting your development and success.
  • A growth culture with opportunities for development and advancement.
  • Industry-leading employee discounts.
  • Comprehensive benefits, including PPO medical, dental, and vision insurance, 401K, employee assistance program, paid holidays, paid time off, life insurance, and more.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.



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